FAQ's

Browse the Alison Merchandise Store, add your chosen items to your cart, and proceed to checkout. Once your payment has been successfully processed, you will receive an order confirmation email.

We accept major credit and debit cards and other payment methods available at checkout. Available payment options may vary by country.

Yes. Once your order is placed, you will receive an email confirmation containing your order details.

Depending on your country, customs duties, import taxes, or other local charges may apply. These charges are determined by local authorities and are the responsibility of the recipient unless otherwise stated at checkout.

Some countries apply import duties, VAT, GST, or customs handling fees to international shipments. These fees are not controlled by Alison and may be collected by the carrier or customs authority before delivery.

Yes, you can order Alison Merchandise as a Gift.

Yes, if you are a member of Alison Premium or an Alison Graduate, you are entitled to a discount on the purchase price.

We currently ship to almost all countries worldwide. Available shipping destinations and delivery options will be displayed during checkout. We are initially launching in the USA/US/Canada and Australia.

Shipping costs are calculated at checkout based on your delivery address, the items ordered, and the shipping method selected.

If you are ordering Pre-Order — we won't have a definite date. Once we are up and running and have operations running smoothly, we will publish the likely delivery times. Typical delivery estimates are:

• United States: 3–7 business days
• Canada: 5–10 business days
• Europe: 5–10 business days
• Australia & New Zealand: 7–14 business days
• Other destinations: 7–21 business days

Please note that delivery times are estimates and may be affected by customs processing, public holidays, or carrier delays.

Once your order has shipped, you will receive a tracking email containing a tracking number and link so you can follow your shipment's progress.

Please check with household members, neighbours, reception desks, or mailrooms first. If you still cannot locate your package, contact our merchandise support team and we will investigate with the carrier.

Each product includes a size guide to help you select the best fit. We recommend comparing the measurements provided with a favourite item of clothing you already own.

Yes — Alison apparel is designed with a unisex fit unless otherwise stated on the product page.

Material details are listed on each product page. We aim to offer comfortable, durable apparel suitable for everyday wear.

For best results:

• Wash inside out
• Machine wash cold
• Use similar colours
• Avoid bleach
• Tumble dry on low heat or air dry
• Do not iron directly on printed designs

Following the care instructions will help preserve the quality and appearance of your garment.

If you are not satisfied with your purchase, eligible items may be returned within the stated return period, provided they are unworn, unwashed, and in their original condition. Please refer to our Returns Policy for full details.

If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery and include photos of the issue. We will work to resolve the matter as quickly as possible.

Shipping charges are generally non-refundable unless the return is due to an error on our part or a defective item.

We work with trusted manufacturing and fulfillment partners to ensure products meet our quality standards before being shipped to our customers.

Colours may vary slightly due to differences in screen settings, lighting conditions, and manufacturing batches.

Alison merchandise allows learners, graduates, and supporters around the world to celebrate their learning achievements and show their connection to the Alison community. Wearing Alison branded Merchandise also publicises Alison worldwide to new audiences.

Yes, you need to be registered as an Alison user to purchase Alison merchandise. Registration is free. Discounts apply to premium members of Alison and Alison graduates (those who have successfully completed a course, test or assessment on Alison).

Yes. We expect to introduce new designs, collections, limited-edition items and new product areas outside of apparel over time.

Follow Alison's social media channels and subscribe to Alison updates to hear about new products, promotions, and special releases. For Merchandise specifically, fill in the form in the footer below.

If you have a question about your order, shipping, returns, or products, please contact our support team through the Alison Help Centre. Please include your order number where possible to help us assist you more quickly.